About Foundever
At Foundever, we specialize in delivering exceptional customer experiences (CX) to some of the world’s leading insurance providers. Our work supports diverse product offerings like life, health, property and casualty insurance, long-term care, retirement planning, investments, roadside assistance, and warranties. With a focus on inbound calls—no cold calling—we ensure seamless and compassionate interactions every time.
What Makes You a Great Fit?
Key Personality Traits:
- A natural drive to serve others with compassion and empathy.
- A love for organization, structure, and following processes.
- Resilience and emotional intelligence, even during stressful moments.
- Dependability and accountability.
Core Competencies:
- A strong aptitude for customer service.
- Reliability in meeting expectations and deadlines.
- Empathy to connect meaningfully with customers.
- Critical thinking to solve complex problems effectively.
What Skills Do You Bring?
- Excellent communication skills, both verbal and written.
- Conflict resolution abilities to handle challenging situations with grace.
- Active listening skills to truly understand and address customer needs.
- Multitasking and effective navigation of digital tools to provide accurate solutions.
- Problem-solving skills, even with limited information.
- An ability to work independently and conduct self-driven studies.
What We Offer
Compensation and Perks:
- Competitive pay ranging from $18.00 to $19.00/hour (depending on your state, licensing, and line of business).
- Remote work flexibility, allowing you to work from the comfort of your home.
- Bonus opportunities based on performance.
Work Schedule:
- A minimum of 40 hours per week, with weekend availability as needed.
What You Need to Join Our Team
Licensing Requirements:
A valid Property & Casualty License, Personal Lines License, or Life/Health License is essential. Be sure to have your National Producer Number (NPN) ready.
Experience and Education:
- Preferred 6 months to 2 years of relevant experience.
- Must be at least 18 years old.
- High school diploma or GED required.
Work-from-Home Essentials:
- Foundever will provide necessary equipment, including a headset, after you pass the licensing exam.
- High-speed internet with hardwiring capability is a must.
- A quiet, distraction-free workspace is essential.
- For the first week of training (pre-licensing), you will need to use your own device (tablets and computers are allowed, except Kindle Fire; no cell phones permitted).
Additional Requirements:
- You must be available to attend training and work during scheduled hours without interruptions.
- Comfortable being on camera during training and production phases.
Why Join Foundever?
Military-Friendly Employer:
Foundever is proud to support military personnel and their families. As a 2023 Military Friendly Employer, we partner with organizations like Military OneSource and Military Spouse Employment Partnership. We deeply value the leadership, dedication, and integrity that veterans bring to our team.
A Commitment to Diversity:
We’re committed to building a workplace where everyone feels valued. Foundever ensures fair treatment and prohibits discrimination of any kind based on race, gender, age, religion, disability, or any other protected status.
About Our Culture
At Foundever, we believe in creating meaningful connections through every conversation. We celebrate teamwork, respect, and opportunities for personal growth. Whether you’re assisting customers or collaborating with colleagues, you’ll feel part of a community that values your contributions.